Contact

Primary Contact

For questions about the tool, improvement suggestions, privacy inquiries, or any technical issue related to GitTree, please use the email address below. We read every message and aim to respond promptly.

gittree@proton.me

Availability: Monday to Friday, 9 am – 6 pm (Brasília time, UTC-3)

Expected response time: 24–48 business hours. Complex issues or feature proposals may take longer as they require evaluation.

Tip: When reporting a bug, include the repository URL that caused the issue and a brief description of the unexpected behaviour. This significantly speeds up the investigation.

Other Channels

For bug reports, feature requests, or open discussions, the preferred channel is GitHub Issues — it ensures transparency, allows the community to participate, and helps us track progress systematically.

GitHub Profile: github.com/JoaoClaudiano
Issues & Feature Requests: github.com/JoaoClaudiano/gittree/issues
Source Code: github.com/JoaoClaudiano/gittree

Scope of Support

GitTree is maintained by a small independent team and operated as a free service. To set clear expectations, here is what falls within and outside our support scope:

Outside our scope:

Individual or dedicated technical support agreements
Real-time support (live chat, phone, or video calls)
Personalized consulting or code review services
Analysis of private or authentication-gated repositories
Guaranteed SLA or uptime commitments

Within our scope:

Clarifications about how the tool works and how to interpret results
Evaluation and prioritization of improvement suggestions
Acknowledgement and resolution of reported bugs
Clarifications about data handling, privacy policy, and terms of use
Contributions, pull requests, and open-source collaboration